Growingly, industrial engineering, manufacturing, heavy equipment, and engineering services companies (“Engineering Enterprises”) are offering methods that enhance customer experience: self-help, remote support, insightful technicians, augmented reality, and upsell opportunities.  Industry 4.0 and the adoption of IIoT has made this transition even more effective.

An engineering enterprise’s top and bottom line are significantly impacted by how their “installed base” is managed through the effective delivery of services. A smart CRM system, specifically created for the Field Engineer, is a key enabler to improved customer experience & lifetime value.

The agile Engineering Enterprise today needs a CRM that provides rich functionality from the point of view of the Dispatcher as well as the Technician. A specialist CRM ensures SLAs are being adhered to; task allocations are automated where possible, personnel are armed with timely insights, knowledge, tools, and material – and thus has a direct impact on customer satisfaction, customer loyalty, relationship longevity and customer lifetime value.

SugarCRM’s Sugar Serve now has a specialist Field Service Solution, built by Sugar Elite Partner Ambit Software. Loaded with rich modular features, this solution offers you benefits such as

• larger upsell in parts and labor (revenue) opportunities
• lower costs from optimized field service operations and
• higher CSAT from timely and more useful field services

Webinar details

Ambit Software and SugarCRM invite you to join this webinar to help you see how some of your peers are using their CRM solution to address key Field Service challenges. Register and you will get tips to better control and manage the workforce with streamlined processes for the best customer service.  

You can pick valuable insights from our hosts:

• Gopal Vaidyanathan, Senior Vice President, Ambit Software
• Jono Williamson, Senior Solutions Consultant, SugarCRM